REGISTERED UK BUSINESS | NATIONWIDE DELIVERY

Get in touch

For general questions or order updates, use our live chat for the quickest response. Our team monitors chats in real time and can step in to assist whenever needed

To contact a member of the team directly, simply fill out the form below or choose one of the contact options

Opening Hours

  • Monday 9:00 AM - 4:30 PM
  • Tuesday 9:00 AM - 4:30 PM
  • Wednesday 9:00 AM - 4:30 PM
  • Thursday 9:00 AM - 4:30 PM
  • Friday 9:00 AM - 4:30 PM
  • Saturday Closed
  • Sunday Closed

Contact Us

Email Contact Form

We aim to respond within 24 to 48 hours. We do our best to reply as quickly as possible and most enquiries are answered sooner. If your enquiry relates to an order you have already placed, please include your order number so we can look into it straight away.

Frequently Asked Questions

Shipping

Where do you ship to?

Mainland UK: Free shipping on all orders.

Surcharge areas: We can ship to the locations below, but an additional delivery charge applies. The surcharge varies by tyre size/weight and courier availability. Please contact us first for a quote.

Postcodes & regions with surcharges:
AB31–AB38, AB40–AB56
IV1–IV28, IV30–IV36, IV52–IV54, IV63
KW1–KW14
PA21–PA38
PH4–PH41, PH49–PH50

Regions: Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Channel Islands, Isles of Scilly and Northern Ireland.

International shipping: We do not ship outside of the UK.

For a tailored delivery quote or more details, please refer to our Postage Policy or contact us directly.

How long will delivery take?

Standard UK delivery normally takes two to four working days depending on location and courier availability. Some tyres may arrive sooner, and you’ll see estimated delivery times at checkout.

Can I collect my tyres in person?

Yes. Orders can be collected from our distribution centre by appointment:

North East Tyres Ltd

16 Wandhills Avenue
Skelton Industrial Estate
Saltburn by the Sea
TS12 2LQ

0333 443 9994

Please contact us first to arrange a collection time.

Returns and Refunds

How do I return an item?

If you need to arrange a return, please contact us directly using any of our contact methods (phone, email or WhatsApp) and we will guide you through the process.

What is your returns window?

Tyres can be returned within 14 days of receiving your order. All returned items must be unused and in their original condition and packaging.

Who covers return costs?

If the item is damaged, faulty or incorrect, we will arrange the return or cover the cost. If the return is for a change of mind or wrong size ordered, return costs are the customer’s responsibility.

General FAQs

Do you offer fitting?

We are a supply-only distributor at this location. If you require fitting locally, feel free to contact us and we can help point you in the right direction.

Do you supply to both retail and trade?

Yes. We supply tyres nationwide to both retail and trade customers including garages, fleets and specialist off-road users.

Can you source tyres that aren’t listed online?

Often yes. Our team can help source specialist and harder-to-find patterns. Send us a message and we’ll check availability for you.

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