Refund policy
Effective Date
October 2025
North East Tyres Ltd
enquiries@northeasttyres.com
16 Wandhills Avenue, Skelton, North Yorkshire, TS12 2LQ United Kingdom
1. Overview
At North East Tyres Ltd, we strive to ensure every customer is completely satisfied with their purchase. We understand that sometimes you may wish to return an item and we aim to make this process smooth and transparent.
This policy explains how we handle returns, refunds, exchanges and cancellations for orders placed through our website.
2. Eligibility for Returns
- Tyres may be returned within 14 days of delivery.
- Tyres must be unused, unfitted and in original condition.
- Tyres must not have been mounted, driven on or otherwise used.
- Tyres must be returned in suitable packaging to protect them during transit.
Items that show signs of use or fitting are not eligible for return.
3. How to Request a Return
Email enquiries@northeasttyres.com with:
- Your order number
- The reason for return
- Photographs where helpful
We will review your request and provide return instructions. To avoid delays, please contact us before sending any returns so we can provide the correct return address and other relevant details.
4. Return Costs
- Our error such as incorrect or damaged items on arrival: we arrange collection and cover return costs.
- Customer choice such as wrong size or change of mind: you may return the tyres, however return carriage will be deducted from the refund or invoiced separately. You may also return to our North Yorkshire location by prior arrangement.
5. Refunds
- Refunds are processed within 5 to 7 working days after inspection of the returned tyres.
- Refunds are issued to the original payment method.
- Original delivery charges are non refundable unless the return is due to our error.
Your bank or payment provider may take additional time to post the funds.
6. Faulty or Damaged Items
If your order arrives damaged, short or incorrect, notify us within 48 hours of delivery at enquiries@northeasttyres.com and include clear photos and any relevant tyre details such as DOT code.
We will offer one of the following as appropriate:
- Replacement tyres
- Collection and refund
- Partial refund
7. Trade and Business Orders
For trade or B2B customers, returns are handled on a case by case basis. Once goods are accepted and signed for, they are considered sold. Approved returns may be subject to a restocking fee and return carriage unless due to our error.
8. Fitted Tyres
Tyres that have been mounted or fitted by any party cannot be returned unless proven defective under the manufacturer warranty. Once fitted, tyres are classed as used and are not eligible for refund.
9. Manufacturer Warranty Claims
All tyres supplied by North East Tyres Ltd are covered by the manufacturer standard warranty against defects in materials or workmanship. This does not cover issues caused by misuse, incorrect fitting or improper storage.
We will assist you with the warranty submission, inspection and resolution, while the final decision rests with the manufacturer.
10. Cancellations
If you wish to cancel before dispatch, contact us immediately. Once tyres have shipped, standard return procedures apply.
If an order is delayed due to stock availability and you choose not to wait, you are entitled to a full refund.
11. Contact & Support
North East Tyres Ltd
Phone: 0333 443 9994
Email: enquiries@northeasttyres.com
Hours: Monday to Friday 9:00 am to 4:30 pm
For after hours enquiries, please use our 24 7 live chat. Our AI assistant can provide return instructions or raise a callback for the next working day.
12. Summary
We are committed to fair, transparent and hassle-free returns. Follow the steps above and our team will resolve any issue quickly and with minimal disruption.