REGISTERED UK BUSINESS | NATIONWIDE DELIVERY

Terms of service

Effective Date
October 2025

North East Tyres Ltd
enquiries@northeasttyres.com
16 Wandhills Avenue, Skelton, North Yorkshire, TS12 2LQ United Kingdom

1. Overview

Welcome to North East Tyres Ltd. By accessing or placing an order through our website, you agree to comply with and be bound by the following Terms of Service. These terms outline your rights and responsibilities as a customer when using our online store.

If you do not agree with any part of these terms, please do not use our website or place an order.

2. Company Information

North East Tyres Ltd
Registered in England and Wales
Company Number: [Insert Company Number]
Registered Office: Skelton Industrial Estate, North Yorkshire, TS12 2LQ
Email: enquiries@northeasttyres.com
Phone: 0333 443 994

3. Use of the Website

  • Our website is intended for the lawful purchase of tyres and related services in the United Kingdom.
  • You agree not to misuse the website, upload harmful material, or interfere with the site’s security or performance.
  • We reserve the right to suspend or terminate access to the site at any time without prior notice if misuse is suspected.

4. Product Information

  • All product descriptions, images, specifications, and prices are provided in good faith based on the latest available information.
  • We aim to keep all data accurate, but minor variations in branding, pattern, or sidewall design may occur due to manufacturer updates.
  • Tyre labelling information (Fuel, Wet Grip, and Noise ratings) follows the official EU labelling scheme.

5. Pricing and Payment

  • All prices shown include VAT unless otherwise stated.
  • Payment is required in full before dispatch unless you hold an approved trade account with agreed credit terms.
  • North East Tyres Ltd reserves the right to update or correct pricing errors at any time prior to order confirmation.

6. Order Acceptance

All orders are subject to acceptance and stock availability. An order confirmation email does not constitute acceptance — the contract is formed once the tyres have been dispatched and a dispatch email has been issued.

In the event of unavailable stock, we will contact you to discuss alternatives, lead times, or refund options.

7. Delivery

Delivery times are typically 2 to 4 working days, depending on courier capacity and location. Delivery is complete once the tyres are signed for or confirmed as delivered by our courier partners. Please refer to our Delivery Policy for full details.

8. Returns and Refunds

Our return and refund procedures are outlined separately in our Return & Refund Policy. Please ensure you review these terms before initiating a return.

9. Trade & Business Customers

  • For B2B sales, goods are considered sold once accepted and signed for.
  • Returns or cancellations are at our discretion and may incur restocking or handling charges.
  • Credit terms, if granted, are subject to ongoing review and may be withdrawn at any time.

10. Liability

  • North East Tyres Ltd shall not be liable for indirect or consequential losses, including loss of income, business interruption, or data loss.
  • Our total liability for any claim shall not exceed the value of the goods purchased.
  • Nothing in these terms excludes liability for death or personal injury caused by negligence or for fraud.

11. Warranty

All tyres are covered by the manufacturer’s warranty against defects in materials or workmanship. North East Tyres Ltd will assist in submitting claims and facilitating inspections, but the final decision lies with the manufacturer.

12. Cancellation by Us

We reserve the right to cancel any order prior to dispatch if there are issues with payment processing, product availability, or suspected fraud. In such cases, a full refund will be issued immediately.

13. Privacy & Data Protection

Your privacy is important to us. Any personal information collected is used solely to process your order and improve our service. We never share or sell customer data to third parties. Please see our Privacy Policy for full details.

14. Intellectual Property

All website content, including logos, images, product data, and text, are the property of North East Tyres Ltd or their respective owners and may not be copied, reproduced, or distributed without written permission.

15. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact & Support

For any questions regarding these terms, please contact:

North East Tyres Ltd
Phone: 0333 443 994
Email: enquiries@northeasttyres.com
Hours: Monday to Friday 9:00 am to 4:30 pm

17. Summary

By using our website and placing an order with North East Tyres Ltd, you acknowledge and agree to these Terms of Service. We are committed to providing a professional, transparent and fair service for every customer.

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